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FAQ's

Q: What is GetGoldenProducts?

A: GetGoldenProducts is a dedicated business to provide hard to find items and unique products that can't be bought in store. By partnering with global merchants, we are able to provide you with the best prices and a unique global shopping experience.

Q: How do I place an order?

A: Simply choose your color or size if applicable from the dropdown menu on the product page, then click the "Buy It Now!" button and proceed to checkout. Please note that our prices displayed are in USD.

Q: Do you deliver products internationally?

A: GetGoldenProducts successfully ships many products worldwide each day. We have many happy customers in every corner of the globe. 

Q: When will you ship my item?

A: All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment.

 Q: How long does it take for my order to arrive?

A: Once your order has processed, please allow 2-4 weeks for U.S. deliveries, and up to 45 days for international deliveries on some of our products. Due to the fact that shipping times take a bit longer, we are able to offer our products to crazy good prices! 

Please keep in mind that we do 100% guarantee delivery so there's no need to worry. If your order hasn't arrived within 2-4 weeks, please contact us and we will ship you a replacement.

Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.

 

Q: How do I get a copy of my order?

A: If you did not receive a confirmation email, please check your junk/spam folder.

Q: Can I change or cancel my order?

A: We process orders the same day they are placed. If you wish to make any changes to your order or cancel, you may do so up until the time that your order has been processed. Once your order has been forwarded to our warehouse and is being prepared for shipment, we no longer have the ability to make changes or to cancel the order. 

Q: Is there a tracking number?

A: If you paid for standard shipping, a tracking number is available 5-7 days after your order was placed. You may email us support@getgoldenproducts.com for your tracking number. Please mention your full name and order number so our customer service team can pull up your tracking info quickly.

** Please note that we can only provide tracking numbers for orders within the USA. 

Q: Only part of my order arrived?

A: Due to the high demand of our products, we ship them as soon as they are in stock. We have a large assortment of products and source them from all over the globe to get the best quality at the best price.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to get to you faster.  You may received multiple packages on different days. Please keep this in mind when receiving deliveries. 

Q: Where are my items coming from?

A: Although our headquarters are located in the USA, some of our products are being shipped directly from our global warehouses, such as Australia, Germany, United Kingdom and China.

Q: How secure is my personal information?

A: GetGoldenProducts adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Refund Policy

We offer a 100% money back guarantee on all items defective on delivery and orders undelivered after 30 days. Please contact support@getgoldenproducts.com for clarifying your refund request. If your order arrived broken, please attach photos for proof so we can make it right for you asap.

Our Refund Policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

Return Policy

To be eligible for a return, your item must be returned to BuyGoldenProducts in unused/new condition and original packaging.

Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to support@getgoldenproducts.com and we will take care of the issue immediately.

Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

support@getgoldenproducts.com with a clear photo of the defected/damaged product and we will contact you about replacing your item.


Shipping

Please contact us at support@getgoldenproducts.com for return shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If your issue is not listed above, please email us support@getgoldenproducts.com with your name, order number, and reason for contacting us and our Customer Service team will get in touch with you asap.

 

Thanks so much for shopping with us!